Customer Service

Privacy & Security
We appreciate your business and interest in our website and want you to know that we respect your privacy. We will not contact you via email, snail mail, phone, fax or in any other manner without your prior consent, except relating to pending transactions or to respond to questions or concerns you’ve raised. We will, if you authorize, send you electronic copies of any newsletters or blogs that we publish or inform you of sales, specials or similar programs. If you later decide to stop receiving such newsletters, blogs, or notices of special offers, just let us know. If you have any questions, concerns, or suggestions regarding this Privacy Policy or need or want to contact us for any other reason relating to this website and/or our e-business, please use the following contact information:

 

Gaye June or Steve June

All Ways Unique LLC dba Creative Quilt Kits

P. O. Box 1662

Brighton MI 48116

Fax (810) 225-2850

Phone (810) 225-2849

Email contact@creativequiltkits.com

PERSONAL INFORMATION

Personal Information includes your name, address, credit card numbers, phone numbers, email address, and any financial information that you provide. Information that we have access to, and collect, that is not personal or readily tied to your name or ID includes data such as which search engine or website you used to access Creative Quilt Kits, what pages of ours you visited, your browser type, and the like. All of this non-personal data cannot be readily traced back to you.

OUR USE OF YOUR PERSONAL INFORMATION

We use personal information to complete transactions and respond to your questions, concerns, or suggestions. We use the non-personal data for internal review, to improve the quality, efficiency, and attractiveness of our website, as well as the effectiveness of our marketing. After it is analyzed, it is discarded.

EXPOSURE OF PERSONAL INFORMATION TO THIRD PARTIES

We contract with vendors and service providers to assist us in operating our business. These vendors and/or service providers may have access to personal information as a necessary element of completing a purchase or adding value to our operation. Such third parties include the credit card processors, the shipper (USPS,UPS, or FedEx, for example), and similar vendors / service providers. After exploring the various service providers available, we believe that the companies we have retained to provide these services are accustomed to working with or near confidential information and are sensitive to the need for non-disclosure, and have policies and practices in place to minimize the risk of any misuse or unauthorized transfer of personal information. We cannot, however, guarantee that a third party service provider or vendor will not disclose personal information.

SECURITY OF CREDIT CARD INFORMATION

We use Paypal for the purpose of processing credit card purchases. Paypal has secure and encrypted systems to prevent the theft of your credit card number.

Returns
Creative Quilt Kits accepts returns for 14 days, provided the materials shipped are returned in the same condition as received (fabrics must be in original condition--unwashed and uncut). Custom kits and specially (uniquely) cut fabric orders are subject to a 10 to 20% restocking charge. Sorry, books and patterns are not returnable.
For shipping information, please see our page titled "Shipping Policy" in the footer of this page. Thank you.